Terms and Conditions
Company Name: BTM Sports Limited
Company Number: 09891188
Registered in: England & Wales
Trading name: BTM Basketball www.btmbasketball.com
Registered Address: Raydean House, 15 Western Parade, Great North Road, New Barnet, Barnet EN5 1AH
“The Event” Means any holiday, accommodation, activity or function organized or advertised by us.
“You” Means the person who has signed the booking form and includes all the people on whose behalf you have signed.
“Supplier” Means the company or person that is holding or providing the event or any part of it.
“Price” Means the total cost of the event.
This quote is valid for 28 days from receipt of it. We reserve the right to re-quote the price of the tour at the time of booking.
The deposit, interim payment and balance payment amounts and dates must be made as agreed at time of booking. If the payments are not paid on time, we reserve the right to cancel your travel arrangements and retain your deposit.
We will endeavor to ensure the price of your tour remains as per agreed at the time of booking, however it may change after you have booked due to changes in factors outside of our control such as transportation costs including the cost of fuel, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports. If it does we will give you clear reasoning why. However there will be no change within 30 days of your departure.
Changes to booking
If, after the booking has been agreed, you wish to change your travel arrangements in any way, for example your chosen date of departure or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking. You will be asked to pay any costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made.
For any additional tour participants a new price will be provided before being able to add them. For any tour participant withdrawals then they will be subject to the cancellation charges below.
Name changes before travel
Changes are dependent on the carrier and in the majority of cases airlines will not allow name changes and you would be required to purchase a new ticket. Where changes are allowed an administration fee of £25 will be charged plus any charges from the airline/carrier.
Payment & Deposits
Deposits are payable at the time of booking and the balance of payments are split into the following phases:
– An agreed non-refundable non-transferable deposit is payable at the time of booking.
– An interim or stage payments as agreed at the time of booking
– The final balance is to be paid no less than 8 weeks before the date upon which your event is due to start. Failure to pay by this date will result in a £10.00 per person late payment charge.
If you do not make your deposit payments by the due dates given then you shall be deemed to have cancelled the event.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to “BTM Sports Limited” where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation we hold the right to cancel the reservation. Non-clearing or returned unpaid cheque will incur a £30.00 transaction charge. All Credit & Debit cards are subject to a 1.6% surcharge to the total cost of each transaction.
If you have a voucher from “BTM Sports Limited” only one can be used per booking.
You, or any member of your party, may cancel their travel arrangements at any time. Any cancellations must be made in writing from the person who made the booking.
The cancellation charge will be calculated as follows: any time after the initial booking the cancellation charge will equal the deposit. Within 90 days of travel the cancellation charge will equal 50% of the booking price, within 30 days the cancellation charge will equal 75% of the booking price and within 7 days the cancellation charge will be 100%.
If you wish to protect yourself against any cancellation event you should seek your own insurance cover for that.
If we change or cancel your booking
It is unlikely that we will have to make any changes to your travel arrangements, as we plan the arrangements many months in advance. Occasionally we have to make changes and we reserve the right to do so at any time. Most of these changes are minor and we will advise you of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements due to your actions or inactions. For example, if the minimum number of clients required for a particular travel arrangement is not reached or there is failure by you to pay the final balance by the due date we may have to cancel it. In these cases cancellation charges will apply as above.
It may also be necessary to cancel your travel arrangements less than 14 weeks before your departure date, for reasons of force majeure or failure of a supplier. We do use the services of independent suppliers such as hotels, airlines, over which we have no direct control.
Force majeure reasons can include, for example war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of god, health risks, natural or nuclear disaster, fire, adverse weather conditions, unavoidable technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
If we are unable to provide the booked travel arrangements because of events beyond our control, we will endeavor to provide you an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value) or endeavor to provide you a refund of all monies paid (less an administration fee to cover irrecoverable costs).
We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseen circumstances beyond our control.
Flight changes / delays
If you are subject to any flight changes or delays then you will only be eligible to the compensation that the airline provides. BTM Sports Limited will not be held responsible for any additional “out of pocket” expenses your party may incur due to the delay / change.
It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.
Where special requests for flight seats, room allocation, diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, BTM Sports Limited will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed by BTM Sports Limited to an airline, the confirmation of seat numbers is at the discretion of the airline.
Passport, Visa, Immigration and vaccination requirements
A full passport (valid for at least 6 months beyond the end of your holiday) is required for travel. Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you are not in possession of the relevant vaccination certificates.
Unless BTM Sports Limited have provided travel insurance specifically for your tour package, it is your responsibility to arrange adequate insurance cover for your trip and to take relevant details of the policy with you.
You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from your accommodation by the management BTM Sports Limited will not refund any portion of the cost of your sports tour and, if BTM Sports Limited incurs any expense because of your behaviour, you will be obliged to compensate BTM Sports Limited for these expenses.
We reserve the right to use any tour images, quotes and experiences for our marketing purposes. Should you not wish any materials to be used then please advise us.
We shall take reasonable care and skill in arranging the tour and comply with all applicable laws in relation to the tour. We will only accept responsibility for any personal illness, injury or death which result from negligent acts or omissions of any of our employees or agents, suppliers or sub-contractors, whilst acting within the scope of their employment, if they were at the time, acting within the course of their employment (for employees), or carrying out work we had asked them to do (for agents and suppliers).
Please note that we do not accept liability for any air or sea carriers whose liabilities are limited by the relevant International Conventions. We are unable to accept any liability for the loss of enjoyment or additional expenses due to delays or changes in travel arrangements or services which are caused amount to ‘force majeure’
If you have a complaint
If you have a problem during your tour it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the resort representative, hotel manager or transport agent) who will do their best to put things right. If your complaint is not resolved locally, you should contact us to advise us of the problems so that we may endeavor to resolve it. However, should a problem remain unresolved, a complaint should be made in writing within 28 days of your return home providing your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.